Compliance
For the EVAG and ELAG compliance is: Adherence to legal requirements, internal corporate policies, ethical principles, and self-imposed values for the protection of the company and its brands.:A company can only be sustainably successful if it acts with integrity, complies with statutory provisions worldwide and stands by its voluntary undertakings and ethical principles. Compliance must be second nature to all Group employees.
The group wide Code of Conduct is basis for all decisions taken in the company and offers guidance for ethical conduct. Other publications of the parent company offer further detailed information and advice.
Our whistlebower system
Complying with statutory regulations and internal rules, and the principles laid down in our Code of Conduct and the Code of Conduct for Business Partners, has top priority at the EVAG Emder Verkehrs and Automotive Gesellschaft mbH and ELAG Emder Lagerhaus und Automotive GmbH. The success of our company is based on Integrity and Compliance. To meet these standards, it is important to learn of potential employee or supplier misconduct and to put a stop to it.
Therefore, we entrusted the Central Investigation Office to operate an independent, impartial and confidential Whistleblower System on our behalf.
A key pillar of our Whistleblower System is the principle of procedural fairness. It also guarantees the greatest possible protection for whistleblowers, persons implicated and employees contributing to the investigation of reported misconduct.
This also includes offering opportunities for anonymous reporting and communication. We assure not to perform any steps in order to identify anonymous whistleblowers, who do not misuse our Whistleblower System. Retaliation of whistleblowers and all persons who contribute to investigations at the EVAG Emder Verkehrs and Automotive Gesellschaft mbH and ELAG Emder Lagerhaus und Automotive GmbH will not be tolerated. Persons implicated are presumed innocent until the violation is proven. Investigations will be conducted with the utmost confidentiality. The information will be processed in a fair, fast and protected process.
How do we process your report?
The qualified and experienced colleagues at the Investigation Office examine every report for potential misconduct by a EVAG Emder Verkehrs and Automotive Gesellschaft mbH or ELAG Emder Lagerhaus und Automotive GmbH employee thoroughly and follow it up systematically. First, you will get a confirmation of receipt. The Investigation Office then assesses your report. This includes gathering facts particularly from the whistleblower. Only if this initial evaluation shows grounds for suspicion of a violation an investigation by a dedicated Investigating Unit will be started. Afterwards, the results of the investigation will be assessed by the Investigation Office and appropriate measures will be recommended. Information about the status* and the outcome of the procedure will be given to you without undue delay.
Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Investigation Office - as well as reports requiring otherwise immediate action. The Investigation Office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.
* The processing time varies depending on the subject of the procedure.
Find more information on the procedural principles of the Volkswagen Group Complaints Procedure here.
Do you have any concerns or Feedback regarding a service provider by EVAG Emder Verkehrs und Automotive Gesellschaft mbH or ELAG Emder Lagerhaus und Automotive GmbH?
If you have any feedback or complaints about services provided by EVAG Emder Verkehrs and Automotive Gesellschaft mbH or ELAG Emder Lagerhaus und Automotive GmbH, please contact info@evag.com.
We kindly ask for your understanding that the Whistleblower System unfortunately cannot process customer complaints.
Submit a message to our whistlebower system
The whistleblower system provides various channels for reporting potential employee misconduct, allowing for rapid review and, if necessary, a response from our company.
However, this does not affect the statutory right to contact the competent authorities as described below.
You can contact the Investigation Office by email at the following address: io@volkswagen.de
For customer complaints, please contact the channels listed under "A complaint about products or services to our customer service".
Central Investigation Office
Postal address:
Deutschland Zentrales Aufklärungs-Office
Postfach 1717
38436 Wolfsburg
Deutschland
In person: Please make an appointment in advance by writing an email at io@volkswagen.de.
Ombudspersons
Our parent company has appointed external lawyers (ombudspersons) to advise on the whistleblower system or to ensure that reports from whistleblowers are forwarded to the Investigation Office - anonymously if requested.
If you would like to contact the ombudsperson, you can find all the necessary information at the following link: Ombudsmen of Volkswagen
Online reporting channel
You have the option of using a web-based communication platform contact the Investigation Office in many languages. The system is confidential and secure. Even if your preferred language is not offered in the reporting channel, you can use any language to submit your report. You can also contact the Investigation Office in any language by email or post.
Voice intake by phone
You can leave us a voice message by phone 24 hours a day, 7 days a week. 0800 1818 952
Please refer to the organisation code 12 22 03.
All phone numbers for the Volkswagen Group Whistelblower System (PDF) worldwide.
SpeakUp App
You can also download the speak up App "SpeakUp - Listen for a change" by People Intouch (personal devices only) to access the secure reporting system. Through this app, you can submit your report in writing or leave a voice message (also anonymously). You will need the organization code 122203. Log back in to see our team's reply or answer further questions. To download the app, you can also scan the QR code:
Do you have further questions?
Questions or suggestions for improvement concerning the Whistleblower System can also be addressed to the Investigation Office. If you have been interviewed in terms of an investigation, you have the possibility to give feedback to the Ombudsperson as independent body. Furthermore, our local Compliance Officer/responsible function can also be adressed in all matters of the Whistleblower System via compliance@evag.com
External Reporting Channel of Germany
The german government has defined designated authorities, that also accept reports on misconduct as external reporting channels. The external reporting channel is the Bundesamt für Justiz (BfJ) - Hinweisgeberstelle (bundesjustizamt.de).
BfJ - Startseite (bundesjustizamt.de)
More information & downloads
- Code of Couduct of VW group
- Code of Conduct for business partner
- Anti-Corruption Guideline
